Privacy Policy

Personal data security and guest privacy throughout the service experience at Vesna Hotel Nha Trang.

1. General Introduction

At Vesna Hotel Nha Trang, we always prioritize the security and privacy of our customers during service delivery. This Privacy Policy is designed to help customers understand how we collect, use, store, and protect personal data when accessing our website or using related services.

By continuing to use our website, you are considered to have agreed to the terms outlined in this policy. If you do not agree, please discontinue use of the website or contact us for assistance.

2. Scope of Application

This policy applies to all users accessing the Vesna Hotel Nha Trang website, customers making online reservations, individuals subscribing to promotional information, as well as partners interacting with our system.

This policy does not apply to third-party websites or services linked from our official website.

3. Information We Collect

3.1. Personal Information

We may collect information such as full name, phone number, email address, contact address, nationality, and payment information when customers make online bookings.

3.2. Technical Information

Data such as IP address, device type, browser used, and website interaction behavior may be recorded to improve user experience.

3.3. Third-Party Information

In some cases, we may receive information from booking platforms, travel partners, or social media channels when customers interact with us through these platforms.

4. Purpose of Information Use

Collected personal information is used to process reservations, confirm services, support payments, and provide accommodation-related updates.

In addition, the data helps improve service quality, enhance customer experience, send promotional offers (when consented), and ensure system security.

5. Cookies and Tracking Technologies

The Vesna Hotel Nha Trang website uses cookies to remember user preferences, optimize user experience, and analyze website usage behavior.

Users may adjust browser settings to refuse cookies; however, some features may not function properly as a result.

6. Information Sharing

We are committed not to sell, trade, or share customer personal data with third parties, except in the following cases:

  • With customer consent.
  • When required by law enforcement authorities.
  • When necessary to complete services such as payment or booking with partners.
  • To protect the legal rights and interests of Vesna Hotel Nha Trang.

7. Information Security

We apply multiple security measures such as data encryption, firewall systems, internal access control, and secure storage mechanisms to protect customer information.

However, no system on the Internet can guarantee absolute security; therefore, we cannot ensure 100% data protection in all cases.

8. Data Retention Period

Personal data will be retained for the period necessary to provide services, comply with legal regulations, or until the customer requests deletion.

9. Customer Rights

Customers have the right to access, modify, update, or request deletion of their personal information.

Customers may also opt out of receiving marketing communications or submit complaints regarding data processing.

10. Third-Party Links

Our website may contain links to other websites. Vesna Hotel Nha Trang is not responsible for the content or privacy policies of those external sites.

11. Protection of Children’s Information

We do not intentionally collect data from users under 16 years old. If such data is detected, it will be promptly removed from our system.

12. Policy Updates

This Privacy Policy may be updated periodically to comply with legal regulations and business operations. All changes will be publicly posted on the website.

13. Contact Information

Vesna Hotel Nha Trang
Email: [email protected]
Phone: +84 (0) 2583 88 5858
Address: 100 Tran Phu Street, Nha Trang Ward, Khanh Hoa Province, Vietnam

14. Our Commitment

  • Vesna Hotel Nha Trang is committed to fully protecting customer privacy, ensuring that data usage is transparent, clear, and purpose-driven.
  • We continuously improve our security systems to meet modern safety standards and fully comply with Vietnamese legal regulations.
  • In the digital age, privacy plays a vital role; therefore, all data processing activities are strictly controlled and based on customer consent.
  • Customers have full control over their personal data, including access, modification, and deletion rights when necessary.
  • Vesna Hotel Nha Trang not only delivers high-quality accommodation experiences but also ensures complete peace of mind regarding data security. We believe transparency and responsibility are the foundation of long-term customer trust.